QMS 101 Web Course Syllabus
INTRODUCTION TO QUALITY SYSTEMS
QMS 101 - C7Z1 (Web-Based Course)
Class # 46623
Three Credit Hours
Fall 2008
COURSE DESCRIPTION: Students are introduced to fundamental concepts, principles, and practices used to improve quality in organizations. The need for organizational change is reviewed and paradigms of quality are introduced. An overview of areas of change, methods of quality planning, and methods for implementing quality policies are provided. Students will practice problem solving techniques, make decisions based on data, work in teams, troubleshoot, and demonstrate knowledge of implementing continuous improvement processes.
PREREQUISITE: None. (However, you will be using a computer with high-speed Internet access.)
TEXTBOOK
*Quality & Performance Excellence: Management, Organization, and Strategy. 5th edition, by James R. Evans. South-Western/Cengage Learning. 2008. ISBN-10: 0324381328
*High-Speed Internet access to KCTCS e-learning (Blackboard Academic Suite). The Web site address is: www.elearning.kctcs.edu.
You can check with your campus bookstore about the textbook. The textbooks for all KCTCS classes are also available from one convenient Web site. If you are a KYVU distance learning student, please read carefully on the Web site to ensure that your book order can be processed as quickly and efficiently as possible. You can go to www.kctcs.edu/distancelearning/bookstore.htm and then click on KCTCS Online Textbook Store at the top.
PROFESSOR: Mr. Jamie H. Vaught
Mailing address:
Mr. Jamie H. Vaught
Middlesboro Campus
E-mail Address:
Phone:
Contact division
assistant Georgeina
IMPORTANT MESSAGE TO STUDENTS: Since the professor is hearing-impaired (lip-reading with voice), it’s strongly suggested the students use e-mail if he or she would like to communicate with him directly. I will check e-mail every business day during the week (except when I’m sick or out of town for a conference). Please keep in mind that if you send an e-mail on a weekend or on a legal holiday, you will get a delayed response. I look forward to hearing from you this semester. I’m here to help you! Good luck!
Also, please keep in mind that occasional announcements and professor’s e-mail replies usually will be sent through e-mail within this QMS 101 Course in Blackboard Academic Suite (not your regular e-mail box). Therefore, you need to check your e-mail in Blackboard frequently just in case.
(For your information, as for your regular college e-mail box, it should be pointed out that you will need to delete the old files or messages from your e-mail box frequently (including the folders like Deleted Items, Sent Items, etc.) since you’ll probably have limited storage space. If you don’t delete the old e-mails or messages, your e-mail box will be full and you won’t be able to get any new e-mails from the college.)
Professor’s Academic / Professional Background:
--B.S. Accounting,
--MBA,
--Additional graduate work at
--Long-time newspaper columnist and author of four
successful books on
OFFICE HOURS:
Monday
Tuesday
Wednesday
Thursday
Friday
Also by appointment
SKCTC SOCIAL SCIENCES
Mr. Kevin Lambert
606-633-0279, extension 13305 (Whitesburg Campus)
SKCTC MIDDLESBORO & PINEVILLE CAMPUS DIRECTOR:
Ms. Susan Croushorn
606-248-2014
COURSE COMPETENCIES:
Upon completion of this course, the student can:
1. describe significant eras in the history of quality, their effect on modern politics, culture, and technologies;
2. explain the significant factors that necessitate quality improvement in manufacturing and service industries;
3. explain details of the major quality philosophies, principles, and paradigms;
4. identify potential areas of organizational change and contribution of each to quality improvement;
5. define procedures used in quality planning;
6. identify major factors to be considered in structuring a quality culture; and
7. demonstrate problem-solving techniques in a team setting.
TOPICS:
I. The Need for Change
A. Historical Overview, Organizational Models
B. Post Industrialism and the Emergence of a Global Economy
C. The Quality Movement in the
D. The Flexible Model of Organizations
II. Philosophies, Principles, and Paradigms
A. Quality and Prevention – Deming
B. Quality Trilogy – Juran
C. Quality and Creativity – Peters
D. Quality Systems – Malcolm Baldrige, ISO, and Technical Standards
A. Quality Tools – Statistical Process Control, Design of Experiments, Six Sigma,
B. Computer Aided Design, Robotics, and other Technologies
C. The
D. Human Factors (Ergonomics)
IV. Quality Planning
A. Improvement Teams and Involved Employees
B. Business and Strategic Planning
C. Climate and Customer Surveys
D. Benchmarking
E. Operational Definitions, Measurements, and Performance Indicators
F. Leading and Trailing Indicators
G. The Costs of Quality
V. Organizing People for Quality Improvement
A. Recruitment, Orientation, and Training
B. Rewards and Reinforcement
C. Empowering Employees
D. Management Responsibilities
SUGGESTED
1) The Five Pillars of TQM by Bill Creech (Plume/Penguin)
2) The
3) What is Six Sigma? by Pete Pande & Larry Holpp (McGraw-Hill)
4) Dr. Deming by Rafael Aguayo (Fireside/Simon & Schuster)
5) Exceptional Customer Service by
Lisa Ford, David McNair & Bill Perry (
6) Completeness by Philip B. Crosby (Plume)
7) Let’s Talk Quality by Philip B. Crosby (Plume)
8) Quality Is Free by Philip B. Crosby (Dutton Signet)
9) The Man Who Discovered Quality: How W.
Edwards Deming Brought the Quality Revolution to
10) Juran: A Lifetime of Influence by John Butman (Wiley, John & Sons)
11) Fourth Generation Management by Brian Joiner (McGraw-Hill)
12) Built To Last by James Collins & Jerry Porras (HarperBusiness)
13) Out Of The Crisis by W. Edwards Deming (MIT Press)
14) In Search Of Excellence by Thomas J. Peters and Robert H. Waterman, Jr. (Warner Books)
15) Hug Your Customers by Jack Mitchell (Hyperion)
16) Good To Great by Jim Collins (HarperBusiness)
17) The Deming Management Method by Mary Walton (Perigee Books)
18) Juran on Leadership for Quality by J.M. Juran (Free Press)
19) Juran on Quality by Design by J.M. Juran (Free Press)
20) The
21)
22)
23) Six Sigma For Everyone by George Eckes (Wiley)
24) The Six Sigma Revolution: How General Electric And Others Turned Process Into Profits by George Eckes (Wiley)
25) Making Six Sigma Last: Managing The Balance Between Cultural and Technical Change by George Eckes (Wiley)
26) Six Sigma Execution by George Eckes (McGraw-Hill)
COURSE FORMAT:
This class will be taught via the Internet, using the Blackboard course management system at www.elearning.kctcs.edu. The on-line course is an independent study class and requires self-discipline and motivation to complete the course. It takes a very dedicated student to complete a course on the Web. The student is expected to have an excellent attitude (being respectful of others such as classmates and professor) as well.
Also, it is strongly recommended that you print this course syllabus for your guidance and information after reading it. Students will be expected to go through all of the chapter materials such as PowerPoint slides, chapter quiz, exploring the Web sites, etc. Also, there will be a helpful study guide (a list of terms and concepts) for the exam available on the Blackboard about one week before the exam date. The study guide will be located in the “Course Documents” section.
The short chapter quizzes (usually five multiple choice questions) and writing assignments are designed to keep you involved with the course material between the exam dates. They are excellent way to improve your grade. Each quiz – with a time limit of 15 minutes -- is designed to be convenient, valuable study aid. You must read the chapter before taking the quiz. The students will submit all coursework -- exams, chapter quizzes and writing assignments -- electronically.
Student is expected to
log on to the course Web site to check the announcements and e-mail at least
several times a week – just in case. The instructor can track the days and
times of the student’s participation. All students enrolled for one or more
credit hours will have a KCTCS e-mail account established. This will allow for
better communication to students and staff at the college. Students should
check this e-mail account regularly. If you don’t use the e-mail feature within
the Blackboard, please put your NAME and QMS 101 in the SUBJECT
If you have problems with Blackboard, contact the KYVU help desk. (The instructor may be of some help, but when it comes to technical problems the help desk is your best opportunity.)
EVALUATION OF COMPETENCIES:
In addition to basic course content, the student will acquire certain General Education competencies and will demonstrate their acquisition of these skills and knowledge by successful achievement on class assessment measures. These General Education competencies will include the following:
COMMUNICATE EFFECTIVELY – 1) The student will prepare to read with comprehension by reading the textbook and by completing examinations, quizzes and writing assignments. 2) The student will write clearly using standard English by completing several writing assignments.
THINK CRITICALLY – 1) The student will make connections in learning across the disciplines and draw logical conclusions by using information and concepts from the course and related disciplines such as management for learning.
LEARN INDEPENDENTLY – 1) The student will use appropriate search strategies and resources to find, evaluate and use information for writing assignments, chapter quizzes and study guides. 2) The student will make choices based upon awareness of ethics and differing perspectives/ideas by participating in case problems in the textbook. 3) The student apply learning in academic, personal and public situations by understanding the leadership concepts in the business world today.
EXAMINE
RELATIONSHIPS IN DIVERSE
GRADING:
Four exams @100 points each 400 points
*Seven (out of Eight) Chapter Quizzes @ 30 points each 210 points
Six Writing Assignments @ 30 points each 180 points
790 points TOTAL
*Lowest Quiz Grade Will Be Dropped
790-711 A
710-632 B
631-553 C
552-474 D
Below 474 E
“SUGGESTED” DUE DATES FOR CHAPTER
Chapter 1 – Thursday, August 28 (
Chapter 2 – Thursday, Sept. 4
Chapter 3 & 4 (combined) – Thursday, Sept. 18
Chapter 5 – Thursday, Sept. 25
Chapter 6 – Thursday, Oct. 2
Chapter 7 & 8 (combined) – Thursday, Oct. 16
Chapter 9 & 10 (combined) – Thursday, Nov. 6
Chapter 11 – Thursday, Nov. 13
“SUGGESTED” DUE DATES FOR WRITING ASSIGNMENTS
Assignment # 1 – Thursday, Sept. 4
Assignment # 2 – Thursday, Sept. 18
Assignment # 3 – Thursday, Sept. 25
Assignment # 4 – Thursday, Oct. 2
Assignment # 5 – Thursday, Oct. 23
Assignment # 6 – Monday, Nov. 24
Note: Writing Assignment – usually case problems, article summaries and video summaries -- will be listed or announced (in the Course Documents & Announcement sections) approximately one week or so before the due date.
IT IS STRONGLY SUGGESTED
THAT YOU SUBMIT A
There are eight quizzes and the lowest grade will be dropped. Therefore, an overall quiz grade is averaged using seven quiz grades.
No late assignments – chapter quizzes and writing assignments – will be accepted after Tuesday, Dec. 2. There are no exceptions.
Cheating of any sort, including plagiarism, will NOT be tolerated. See KCTCS’ policy on plagiarism and cheating.
The writing assignment will be graded on a "satisfactory" scale. A satisfactory (S) grade for each assignment will give you a numerical score of 28.5 points, while satisfactory with a minus grade (S-) will give you a score of 25.5. You must repeat an unsatisfactory assignment to receive credit (maximum of "S-" grade or 25.5 points).
ON-
Exam
#1 (Chapter 1 and 2): Any time on
Sunday, Sept. 7 (after
Exam
#2 (Chapter 3, 4 & 5): Any time on
Sunday, Sept. 28 (after
Exam
#3 (Chapter 6, 7 & 8): Any time on
Sunday, Oct. 19 (after
Exam
#4 (Chapter 9, 10 & 11): Any time on Sunday, Nov. 16 (after
Each exam will be made up of multiple-choice and true/false questions. Once you have opened the exam, you will have a time limit to complete it. So, because of the time limit, you need to be ready or prepared before the exam. More information about the exam will be given about a week before the exam date. You might be able to use the book for a question or two, but you won’t have much time. (WARNING: Do not try to exit out of an exam. It will not let you back in. It must be finished once you start. If that happens, you will likely be forced to take a make-up exam at a later date.)
You will have an opportunity to make up a missed exam on-line with PRIOR approval of the professor. The make-up exam, however, is worth 90 points (instead of 100 points). You lose 10 points, but please remember taking the make-up exam is better than nothing and the professor needs to be fair to the students who the regular exam on time. The make-up exam also may be composed of essay or short-answer questions, instead of multiple-choice and true/false questions. The study guides will not be available for the make-up exam.
The date for
the make-up exam will take place on Wednesday, December 3 (anytime between
Technical problems with your computer when taking an exam are not necessarily an excuse to take a make-up exam at a later date – so please be careful!
A friendly suggestion: You may want to take the exam on a reliable computer at your local campus, if possible. As mentioned in a previous paragraph, the make-up exam is worth 90 points, instead of 100.
ADDITIONAL COURSE INFORMATION:
Please keep in mind that the course schedule for coursework is tentative, and a coursework may be added to, deleted from, or changed. It is the responsibility of the student to observe such changes even in case of absence from the Web course. In order to complete all of the course requirements, you will need to follow the schedule very closely. If you get behind, you may need to drop the course. Please let me know if you are having problems and perhaps we can solve them.
IMPORTANT DATES IN ACADEMIC CALENDAR (KCTCS On-line Courses):
August 18 -- First day of class session
August 18-24 -- Online orientation period and earliest dates for instruction to begin. This time will be for making contact with students, assuring that KYVC and PeopleSoft rosters are synchronized, and orienting students to course expectations.
August 24 --
day for student to enter a Distance Learning class listed on the KYVC Online
Catalog through
August 24 -- Last day to pay for classes
August 24 -- Last day to drop a class without a grade
August 24 – Last day to drop for a 100% tuition refund
September 16 -- Last day to drop for a 50% tuition refund
October 13 -- Last day for students to drop at their discretion and receive a grade of W
December 6 -- Last day for a student at the instructor’s discretion to withdraw from a class and receive a grade of W
December 6 -- End of Class Work
December 8-13 -- Final Examination
This calendar is relevant only for KCTCS online classes offered via KYVU. For Web Local or Web Enhanced classes, please refer to the class calendar of your local college delivering the class. So, please keep in mind that your home college’s academic calendar may be different from the on-line academic calendar.
Additional notes about the calendar:
November 24-29 is the FALL
BREAK and THANKSGIVING DAY at
If the need arises for you to drop any course, make sure you complete the “drop and add” procedure required by the college. Failure to do so will result in the recording of an “E” as your final grade. The instructor has no control over this process.
CONSUMER (STUDENT) INFORMATION:
The following information
is available on the Web site of Southeast Kentucky Community and
AIDS Guidelines
Code of Student Conduct
Crime Awareness
Drug Free Policy
Financial Aid Information
Graduation Rate and Transfer Out Rate
Hepatitis B
Sexual Harassment Policy
Student Grievance Procedures
Student Handbook
Student Rights Under FERPA
STUDENTS WITH DISABILITIES:
Each college has a coordinator to assist students with their disabilities. Students with disabilities who desire academic accommodations must provide the coordinator with current documentation of their disability including evidence of the need for academic accommodations. Contact the local college’s Student Services Office for more details including the name and location of the Disability Coordinator.